Does my subscription automatically renew?
Yes, your subscription will automatically renew each month. To view the date of your plan renewal, visit the on-demand page, click your small circualr profile button on the right, and hit "purchases".
How can I upgrade from Live to All Access?
Under "purchases" click the three dots on the right side of the screen and hit "cancel" and then purchase All Access. If you want to upgrade plans in the middle of your pay period, complete these steps and then send me an email so I can partially refund you so you aren't paying for both plans at the same time.
Can I cancel at any time?
Yes, you can cancel your subscription at any time. You will have full access to the program through the end of your pay period.
Can I pause my subscription?
Yes, you can pause your subscription. Please email firstname.lastname@example.org with the subject "Pause Subscription" and I would be happy to help you pause either for a period of time or indefinitely.
Can I get a refund?
Refunds are managed on a case by case basis. Please email email@example.com with the subject "CitySweat Refund".
What's the difference between Live and All Access plans?
The Live Plan gives you access to 3 live classes per week hosted on a private IG page. All lives are saved for one week from its initial air date, just in case you can't make the live time.
How does the 7-day free trial work?
Does CitySweat Live come with a free trial too?
No, the only free trial option is for All Access.
Can I use free trial if I'm not a new member?
No, the free trial is for new members only. If you'd like to re-sign up for CitySweat or switch your plan from Live to All Access, you will see the option to purchase "CitySweat All Access" without the 7-day free trial.
What equipment do I need for CitySweat workouts?
Can I rewatch live workouts in my own time?
Are CitySweat workouts beginner-friendly?
Yes, I give modifications in every class. Beginner guide is coming soon.