FAQs

SUBSCRIPTION

Does my subscription automatically renew?


Yes, your subscription will automatically renew each month. To view the date of your plan renewal, visit the on-demand page, click your small circualr profile button on the right, and hit "purchases".




How can I upgrade from Live to All Access?


Under "purchases" click the three dots on the right side of the screen and hit "cancel" and then purchase All Access. If you want to upgrade plans in the middle of your pay period, complete these steps and then send me an email so I can partially refund you so you aren't paying for both plans at the same time.




Can I cancel at any time?


Yes, you can cancel your subscription at any time. You will have full access to the program through the end of your pay period.




Can I pause my subscription?


Yes, you can pause your subscription. Please email citysweatbymeghan@gmail.com with the subject "Pause Subscription" and I would be happy to help you pause either for a period of time or indefinitely.




Can I get a refund?


Refunds are managed on a case by case basis. Please email citysweatbymeghan@gmail.com with the subject "CitySweat Refund".




What's the difference between Live and All Access plans?


The Live Plan gives you access to 3 live classes per week hosted on a private IG page. All lives are saved for one week from its initial air date, just in case you can't make the live time. All Access includes both live and unlimited access to a library with over 70 on-demand workouts; new classes are added each week, including live recordings and exclusive on-demand only content. Please refer to the Pricing page for more details.





FREE TRIAL

How does the 7-day free trial work?


The 7-day free trial includes unlimited access to all CitySweat Live + On-Demand classes. This includes access to the private Instagram pasge where all live classes are taught, and the on-demand platform where all of the live classes are uploaded along with over 70 exclusive on-demand classes of different lengths and styles. You will not be charged for your plan until the trial is complete. You can cancel at any time before this pay period, but if you do not cancel and you are loving CitySweat, your pay period will automcatically begin after the 7 days and your All Access Plan will continue.




Does CitySweat Live come with a free trial too?


No, the only free trial option is for All Access.




Can I use free trial if I'm not a new member?


No, the free trial is for new members only. If you'd like to re-sign up for CitySweat or switch your plan from Live to All Access, you will see the option to purchase "CitySweat All Access" without the 7-day free trial.





CITYSWEAT

What equipment do I need for CitySweat workouts?


You can take class without any equipment, but I recommend a yoga mat, light weights (1-3 lbs) to start, and then you can add a resistance band, two sliders, and optional wrist & ankle weights. See a full equipment and purchase list here: https://www.amazon.com/shop/meghanmcferran?listId=2Y4VVK2C6F4Q7




Can I rewatch live workouts in my own time?


Yes. If you're on Live plan: You can rewatch the videos on the private Instagram page for one week after its air date. For those on All Access plan: You can rewatch the videos any time, forever!




Are CitySweat workouts beginner-friendly?


Yes, I give modifications in every class. Beginner guide is coming soon.




Are the workouts safe if I'm pregnant or just had a baby?